Return and Refund Policy

1. Returns

• 1.1 Eligibility: We accept returns for items that meet the following criteria:
  • The item is in its original condition and packaging.
  • The item has not been used or altered.
  • The return request is initiated within 3 days of the purchase date.
• 1.2 Non-eligible items: The following items are not eligible for returns:
• Bathbombs, Bath oils, Bath Salts, BATH AND BODY PRODUCTS.
• 1.3 Return process: To initiate a return, please contact our customer support team at charmedintuitionreader@gmail.com to request a Return
• 1.4 Shipping costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.

2. Refunds

• 2.1 Processing time: Refunds will be processed within 3 days of receiving the returned item.
• 2.2 Method of refund: Refunds will be issued in the same form of payment used for the original purchase. If this is not possible, an alternative method will be discussed with the customer.
• 2.3 Deductions: Refunds may be subject to deductions for shipping and handling costs, restocking fees, or other applicable charges, as outlined in this policy.
• 2.4 Non-refundable items: Certain items may not be eligible for a refund, such as non-returnable items mentioned in section 1.2.

3. Exchanges

• 3.1 Exchange process: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process (section 1) and place a new order for the desired item separately.

4. Damaged or Defective Items

• 4.1 Reporting: If you receive a damaged or defective item, please contact our customer support team within [number] days of receiving the item to request a replacement or refund.

5. Cancellations

• 5.1 Cancellation policy: Orders can be canceled before they are shipped. Once an order has been shipped, it is subject to the return policy outlined in this document.

6. Contact Information

• email- charmedintuitionreader@gmail.com

7. Amendments to Policy

• Charmed Intuition  reserves the right to amend the policy and indicate how changes will be communicated to customers

Shipping Policy

1. Shipping Methods and Timelines

• 1.1 Available Methods: We offer the following shipping methods:
  • Standard Shipping: 3-10 business days
  • Express Shipping: 1-3 business days
  • International Shipping: 10-20 days
• 1.2 Processing Time: Orders are typically processed within 3 business days. Please note that processing times may vary during peak seasons or for custom-made items.
• 1.3 Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times are provided during the checkout process.

2. Shipping Costs

• 2.1 Standard Shipping: Shipping costs for standard delivery are based on order value and may be subject to change. Please refer to the checkout page for the most accurate shipping cost.
• 2.2 Express Shipping: Expedited shipping rates are available for an additional fee. The cost is calculated based on your order details and will be displayed during the checkout process.
• 2.3 International Shipping: For international orders, shipping costs are calculated based on destination and package weight. Any customs duties, taxes, or import fees are the responsibility of the customer.

3. Tracking Orders

• 3.1 Tracking Information: Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.
• 3.2 Tracking Updates: Tracking updates may take some time to appear in the carrier's system. If you experience delays in tracking updates, please allow a reasonable amount of time before contacting us.

4. Shipping Restrictions

• 4.1 Geographic Limitations: We currently ship to addresses within Australia, New Zealand, America, United Kingdom. If you are located outside these areas, please contact us to inquire about shipping options.
• 4.2 P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid physical address for delivery.

5. Shipping Delays

• 5.1 Unforeseen Delays: While we make every effort to ensure timely delivery, unforeseen circumstances (e.g., weather events, carrier delays) may cause shipping delays. We appreciate your patience and understanding in such cases.

6. Missing or Damaged Shipments

• 6.1 Missing Shipments: If your order does not arrive within the estimated delivery time, please contact our customer support team, and we will investigate the issue.
• 6.2 Damaged Shipments: If your order arrives damaged, please contact us within 3 days of receipt, and we will arrange for a replacement or refund as appropriate.

7. Contact Information

Email- charmedintuitionreader@gmail.com

8. Amendments to Policy

• Charmed Intuition reserves the right to amend the policy and indicate how changes will be communicated to customers